Terms and Conditions for Flora & Thread

Welcome to Flora & Thread. These Terms and Conditions govern your use of our website, our online and in-store services, and any purchases you make from us. By accessing or using our online platform or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. General Provisions

• Applicability: These Terms and Conditions apply to all users of our site, including browsers, customers, merchants, and contributors of content.

• Amendments: We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Products and Services

• Product Descriptions: We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not warrant that product descriptions or other content of our site is accurate, complete, reliable, current, or error-free.

• Availability: All products and services are subject to availability. We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction.

• Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any service or product without notice at any time.

• Personal Styling & Wardrobe Services: These services are offered based on appointments and subject to our stylists' availability. Specific terms and conditions relating to these bespoke services will be communicated at the time of booking.

• Custom Alterations: Alteration services are provided for garments purchased from Flora & Thread. Specific pricing and turnaround times will be advised upon assessment of the garment.

3. Online Purchases and Payments

• Order Acceptance: All orders placed through our online platform are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

• Payment: We accept various payment methods as indicated on our website. All transactions are securely processed. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our online store.

• Shipping and Delivery: Shipping costs and estimated delivery times are detailed on our shipping policy page. We are not responsible for delays caused by external shipping carriers.

4. Returns and Exchanges

Our return and exchange policy is detailed on our dedicated Returns Policy page on this website. Please review it carefully. We generally accept returns within a specified period, provided the items are in their original condition with all tags attached.

5. User Conduct

• You agree not to use our site for any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

• You must not transmit any worms or viruses or any code of a destructive nature.

• Any breach or violation of any of the Terms will result in an immediate termination of your services.

6. Intellectual Property

All content on this site, including text, graphics, logos, images, and software, is the property of Flora & Thread or its content suppliers and protected by Australian and international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

7. Disclaimer of Warranties; Limitation of Liability

• We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

• We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

• In no case shall Flora & Thread, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

8. Indemnification

You agree to indemnify, defend and hold harmless Flora & Thread and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

9. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Victoria, Australia.

10. Contact Information

Questions about the Terms and Conditions should be sent to us at:

Flora & Thread

315 Chapel Street, Suite 201

Prahran, VIC, 3181

Australia

Thank you for choosing Flora & Thread. We appreciate your understanding and adherence to these Terms and Conditions.