Privacy Policy for Flora & Thread

At Flora & Thread, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, shop with us online or in-store, or engage with our services, including personal styling consultations, seasonal capsule wardrobe services, and custom alterations.

1. Information We Collect

• Information You Provide to Us:

  This includes details like your name, shipping address, billing address, email address, phone number, payment information (processed securely by third-party payment processors), and any preferences or measurements you provide during personal styling consultations or for custom alteration services.

• Information Collected Automatically:

  When you visit our site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site.

• Information from Third Parties:

  We may receive information about you from third-party service providers, such as analytics providers and marketing partners, in ways consistent with their own privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including processing payments, arranging for shipping, and providing you with invoices and order confirmations.
• To provide our services, such as facilitating personal styling consultations, managing seasonal capsule wardrobe services, and performing custom alterations.
• To communicate with you, including responding to your inquiries, providing customer support, and sending you updates about your orders or our services.
• To personalize your shopping experience and recommend products and services that may be of interest to you.
• To improve and optimize our site and services, for example, by generating analytics about how our customers browse and interact with our site.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a resident of Australia, you have certain rights regarding your personal information under the Privacy Act 1988 (Cth). These include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that any inaccurate or incomplete personal information we hold about you is corrected.
• Complaint: The right to make a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Retention

When you place an order through our site, we will maintain your Order Information for our records unless and until you ask us to erase this information.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The current version will always be posted on our website.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at:

Flora & Thread
315 Chapel Street, Suite 201
Prahran, VIC, 3181
Australia